Privacy Policy

1. Personal Information We Collect

When you interact with our website or purchase from us, we may collect the following information:

Personal details

• Full name and surname.
• Email address.
• Contact number.
• Delivery and billing address.

Order information

• Products purchased.
• Order history.
• Payment confirmation and transaction references.
• Delivery and shipping information.

Technical information

• IP address.
• Browser type and device information.
• Website activity and browsing behaviour.
• Cookies and analytics information, where applicable.

We only collect information that is reasonably necessary for our business operations and lawful purposes.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders.
• Arrange deliveries and communicate shipping updates.
• Respond to customer enquiries.
• Process returns, exchanges and refunds.
• Send order confirmations and important notifications.
• Improve our website, products and customer experience.
• Prevent fraudulent transactions and protect our business.
• Send promotional emails, offers and marketing communications where legally permitted.

We will not use your personal information for purposes unrelated to those explained in this policy without an appropriate lawful basis.

3. Sharing Your Personal Information

SOON Clothing does not sell or rent customers' personal information to third parties.

However, we may share relevant information with trusted service providers when necessary to operate our business.

These may include:

• Payment service providers to process transactions.
• Courier and delivery companies to fulfil orders.
• Website hosting and e-commerce service providers.
• Website analytics and marketing service providers.
• Professional advisers and authorities where legally required.

These providers may only process information for authorised purposes and subject to applicable privacy and security requirements.

4. Payment Security

We take reasonable measures to protect payment-related information.

Online payments are processed through the relevant third-party payment gateway.

SOON Clothing does not intentionally collect or store your full bank card number or card security code.

Customers should ensure they use secure devices and trusted internet connections when making online purchases.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember items in your shopping cart.
• Understand how visitors use our website.
• Improve website functionality.
• Analyse website traffic and performance.
• Support relevant marketing activities, where applicable.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Where required, we will obtain consent before using non-essential cookies or tracking technologies.

6. Marketing Communications

SOON Clothing may send customers promotional information about new collections, product launches, special offers and other brand updates where permitted by law.

You can unsubscribe from marketing emails using the unsubscribe link provided or contact us directly.

You may also request that we stop sending promotional communications.

Transactional messages relating to purchases, deliveries and customer service may still be sent where necessary.

7. Protection of Personal Information

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access.
• Loss or theft.
• Unlawful disclosure.
• Accidental destruction.
• Unauthorised alteration.

Access to personal information is limited to authorised persons and service providers who require it for legitimate business purposes.

Although we take reasonable precautions, no online system can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.

Certain information may be retained for longer periods where required by law, accounting obligations, tax requirements, dispute resolution or legitimate business needs.

When information is no longer required, it will be securely deleted, destroyed or de-identified where appropriate.

9. Your Privacy Rights

Under POPIA, you have certain rights regarding your personal information.

These include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally appropriate.
• Object to certain forms of processing.
• Withdraw consent where processing is based on consent.
• Object to direct marketing.
• Lodge a complaint with the Information Regulator.

To exercise these rights, please contact SOON Clothing using the details below.

10. Third-Party Websites

Our website may contain links to external websites or services.

SOON Clothing is not responsible for the privacy practices, content or security of third-party websites.

We encourage customers to review the privacy policies of external websites before providing personal information.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children without the required consent or lawful authorisation.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the matter.

12. Changes to This Privacy Policy

SOON Clothing may update this Privacy Policy from time to time to reflect changes in our business practices, technology or legal requirements.

Any changes will be published on this page with an updated revision date.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

14. Information Regulator – South Africa

If you believe that your personal information has been processed unlawfully, you may also contact the Information Regulator of South Africa.

Website: inforegulator.org.za